Terms & Conditions

ASSISTANCE

M.C. Products has many years of experience in the wrought iron and fabrication trade, we are here to help and advise customers alike. If you do not see the specific wrought iron component, gate part or railing accessory you require, or your requirements are for made to measure items or special replica castings, please contact our trade counter for assistance. Tel: 01325 374676

* Order on line, by telephone, fax or email.


ORDERING WROUGHT IRON COMPONENTS

  1. Customers placing an order are welcome to visit our trade counter. Components orders are accepted on line through our e commerce website, telephone, fax and email. Simply quote the component art reference numbers from the web site or catalogue and the quantity required. There is no need to open an account when ordering wrought iron components, gate or railing parts.
  2. Customers wishing to collect their order directly from our trade counter are welcome to do so, please telephone your order in advance, as this will minimise delays. Trade Counter: 01325 374676
  3. Component orders placed before 12-noon for stock items are normally dispatched on the same working day for next working or two day express delivery, unless stated otherwise. Customers wishing bespoke wrought iron items will be given an estimated delivery date obviously this will depend on the items and quantities required.
  4. Customers are responsible for ensuring the current price list for catalogue volume: (2) is used when placing an order. Up to date component listings and prices are on our e commerce web site. www.wroughtironcomponents.co.uk

INTERNET CUSTOMERS Order directly online;

Customers can shop freely on line as a guest or register and log in to take advantage of our special offers and discounts. Component prices and delivery charges as per our on line web site, subject to status. www.wroughtironcomponents.co.uk

REGISTERED & TRADE CUSTOMERS

Log in to take advantage of our special offers and discounts. Component and delivery charges as per our on line web site, subject to status.

PAYMENT

All orders and Invoice payment(s) are payable at point of sale. The following forms of payment are accepted: Pay Pal; Cleared cheque payment; Cash; Debit Card; Major Credit Cards and Electronic Bank Transfer prior to goods being dispatched.

VAT

All prices listed including special offers and delivery are subject to the current UK rate of 20% vat.

CURRENCY

All prices listed throughout our brochure/catalogue are in sterling.

PRODUCT

All our wrought iron component product descriptions, sizes and weights listed are as accurate as possible at the time of manufacturing and publishing, however with the nature of the materials used, these are guidelines and may vary in design and size. In the interest of continued product change, improvement and design, M.C. Products Wrought Iron Components reserves the right to amend product details and prices subject to status without prior notice, including promotions, internet and trade discounts and special offers. Customers are responsible to ensure that the product(s) ordered are suitable for the application intended. We advise customers to calculate the number of items they require accurately prior to ordering.

LIABILITY

All item(s) supplied by M.C. Products Wrought Iron Components remain the property of M.C. Products Wrought Iron Components until full payment has been made.

DELIVERY – Refer to Main Web Site Tab - Delivery Information

  1. Goods are delivered using our own transport or on the national carrier network. Customers are requested to make suitable arrangements to receive, check and sign for their consignment; this will avoid any inconvenience and re - delivery charge being incurred or debited to your account. No claim can be accepted once the goods are signed for.
  2. Delivery services may vary throughout the UK dependent on your location. Scottish Grampians, Highlands and Isles - Isle of Wight - Isle of Man - Northern Ireland - Guernsey - Jersey - Republic of Ireland are subject to a surcharge by the carriers net work, please contact our office for a quote.
  3. Component orders are charged out at a flat rate of £ 10.00 plus vat up to 20 kilo weight, thereafter a 25 pence per kilo weight rate will apply. Items that have a length of more than 1.5 metres up to the national carriers network maximum length of 2.0 metres are charged at cost. The maximum component length for local deliveries is 3.0 metres. Customers are advised due to the nature, weight and length of some wrought iron components and associated goods, carriage charges are set at cost per kilo weight. Customers are advised that goods are to be signed for on arrival. 
  4. Customers will be advised at the time of ordering if an item is out of stock, currently on a back order, or is made to measure.
  5. Customers are requested to make suitable arrangements to receive, check and sign for their consignment. In the interest of providing a reliable quality service, M.C. Products Wrought Iron Components has the right to amend carriage charges without notice.
  6.  Paints are not permitted on the national carrier network.

MISSING ITEMS

  1. Missing item(s) must be reported to M.C. Products within two working days with the exception to out of stock goods.
  2. The consignment delivery note(s) must be signed in the presence of the carrier.

RETURNED GOODS

  1. Goods ordered and delivered can only be returned if approved by M.C. Products and a return of goods number has been issued.
  2. Customers are responsible for the packaging, ensuring the goods returned arrive at our business premises in good clean condition.
  3. Customers ordering incorrect goods are responsible for the full payment of the return carriage cost.
  4. Credit notes or refunds will not be issued if goods are not returned within 5 working days.
  5. Goods returned will be subject to a re stocking and administration charge of £ 10.00 plus vat.
  6. All delivery charges are met by the customer, therefore the customer must make a direct claim with the carrier for damaged goods and not with M.C. Products Wrought Iron Components.